return
Every order is shipped as an insured package straight from our warehouse in France to ensure it arrives in the best condition.
If the product is in stock, all orders placed before 17 p.m. (CET), from Monday to Friday excluding public holidays, are prepared and handed over to the carrier the next day. If the product must be manufactured, the jewel will be produced within 1 to 5 working days depending on the model. Delivery costs and times vary depending on the country and the delivery service chosen.
Once an order has been placed on our website, we are usually unable to cancel it or make changes. If you have not yet received a shipping confirmation and would like to cancel or make changes to your order, please contact us as quickly as possible at contact@zelekana.com. We will do our best to process your request before your order is shipped, but unfortunately can't guarantee this will be possible in all cases.
As soon as your order has been dispatched, you’ll receive an email with tracking information. If you have any questions or concerns about your order, please reach out to our Customer team.
How are our jewelry delivered?
| Shipping Method | Shipping Costs | Delivery Time |
|---|---|---|
| France (Metropolitan) Standard Shipping | Free for orders over 80€. Flat rate of 6.41€ for home delivery, 4.88€ for Point Relais for orders under the free shipping threshold. | Approx. 3-5 working days |
| International Standard Shipping | Delivery costs and times vary depending on the country. Customs duties may apply. | Approx. 5-7 working days |
| Express Shipping (Chronopost) | Available for faster delivery. Additional charges apply. | 24-48 hours in France, 72 hours internationally |
Customs and Tax Information
- No customs duties or import taxes apply within the EU.
- Shipments to countries outside the EU may be subject to customs duties and additional fees. These costs are the recipient’s responsibility.
- Any Order delivered outside mainland France may be subject to local taxes, customs duties, and clearance fees upon delivery. Their payment is the responsibility of the Customer.
- If you decline the package, fees will still apply. If returned, these fees will be deducted from your refund.
- Any customs fees related to the return of a product from a foreign country are also the responsibility of the customer.