Contact Zelekana | Customer Service & Enquiries

Q: I have received faulty or incorrect goods

Please notify us within 14 days of delivery by emailing contact@zelekana.com with your order number and a description of the issue. Providing photos of the defect or incorrect item will help us process your request faster.

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Frequently Asked Questions

Dear Zelekana customer,In the meantime, please check our FAQs to see if your issue is covered here:

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Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my orders?

Delivery times depend on your location. Orders delivered within France usually arrive within 3–5 business days. International deliveries usually take 5–7 business days, but may take up to 16 business days depending on the destination country and local postal services. Tracking details will be provided in your confirmation email.

I have received faulty or incorrect goods

Please notify us within 14 days of delivery by emailing contact@zelekana.com with your order number and a description of the issue. Providing photos of the defect or incorrect item will help us process your request faster.

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Thank you for submitting your form!

We appreciate your interest and will review your information as soon as possible.

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

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Delivery worldwide

Tracked delivery in France and internationally. Free delivery in France from €50 to a pickup point and from €80 for home delivery.

Satisfied or refunded

Your satisfaction is our priority. If something isn’t quite right, we offer 14 days to return it.

Top-notch support

Have questions or need assistance? Our dedicated support team is here to help you with anything you need.

Secure payments

Shop with confidence. We ensure secure payment methods for a safe and smooth checkout process.